May 23, 2017
EXCEL Real Estate group of companies (“we” or “us”) consider the privacy and protection of our clients’ data, both corporate and personal, to be of the utmost importance and we take robust measures across our business to protect the security and integrity of all such information.
Information We May Collect from You
We may collect and process the following information about you:
- information you provide by filling in forms on our website (www.realestatenorangecounty.com); and information given in hard copy form or by any other means providing: your name; date of birth; address; interests; marketing preferences; when appropriate your credit information; and any other personal information relevant to the services we provide. This information may be provided when you are registering interest, transacting with us, subscribing to our services or for newsletters or requesting information;
- correspondence or other contacts you may have with us;
- details of transactions you carry out through our website, and any communications by telephone, in person or by any other means relating to those transactions. This may include recording certain telephone conversations, for example relating to live bidding;
- details of your visits to our website including, but not limited to, traffic data, web logs or other communication data and the resources you access.
The information you provide to us will be used for processing transactions but may also be used for internal data processing, such as compiling statistical information about your interests and the use of www.realestatenorangecounty.com. As a service to you, we may also use this information to customize the content we offer on www.realestatenorangecounty.com.
Specific Information We May Collect Via www.realestatenorangecounty.com
We may collect and process the following information obtained from your use of www.realestatenorangecounty.
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket. Using our website will result in us placing cookies on your computer in the 3 categories set out below.
- Strictly necessary: These cookies are essential to enable you to move around the website and use its features, such as accessing secure areas of the website; many of the functions on our website will not work properly, or at all, if you do not allow these cookies to be used. We may therefore be unable to provide many of the services you may wish to request unless you accept the use of these cookies.
- Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies do not collect information that identifies a visitor: all information these cookies collect is aggregated and is therefore anonymous. The information is only used to improve how the website works.
- Functionality: These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features (for example, remembering changes you have made to text size and fonts).
If you reside outside the EU, we also use a fourth type of cookie for Targeting or Advertising:
- Provide advertisers with information about your visit to our websites so they can show you advertising that is relevant to you.
- Limit the number of times you see an advertisement.
- Help measure the effectiveness of an advertising campaign.
Don’t worry – none of these cookies store personally identifiable information and we only use trusted advertising partners. Just so you know, these third parties will have their own privacy policies and they may be different from ours.
We may collect information about your computer, including your internet address, operating system and browser type when you visit us. Your internet address is used to help identify and gather statistical or demographic information about our customers generally. We also use this information for internal system administration to help diagnose problems with our servers, to administer our website and the customer or user experience.
How is this Personal Information Used?
EXCEL Real Estate Group will collect, record, store and use your personal data world-wide among the EXCEL Real Estate Group for clearly specified purposes including but not limited to:
- providing you with information, products or services that you request from us or which we believe would interest you in a way that is targeted and relevant. This could include but is not limited to auctions, private sales, storage services and transportation, valuations, real estate, education and insurance;
- carrying out our obligations arising from any contracts entered into between you and us;
- notifying you about changes to our products and services;
- ensuring that our website is presented in the most effective manner for you and your computer
- selling or purchasing property or services
- (unless you object,) advising you of forthcoming sales, events and services.
We may contact you for the above purposes by telephone call, email, text or SMS messaging and other means.
We may from time to time however need to disclose your personal data to certain third parties.
- Agents or Contractors of EXCEL Real Estate Group/ HomeSmart Evergreen Realty
We may need to disclose certain personal information to our Agents or Contractors to enable EXCEL Real Estate Group/ HomeSmart Evergreen Realty to process transactions or communicate with you. Where we do so it will be on the basis that these agents/contractors are required to keep the information confidential and secure, and will not use the information for any other purpose than to carry out the services they are performing for EXCEL Real Estate Group/ HomeSmart Evergreen Realty.
- Anti-Money Laundering and Regulatory Authorities
We may need to retain and disclose certain information about you to regulatory authorities and to appropriate agencies to conduct anti-money laundering and trade sanction checks and to assist with fraud prevention, in particular, in compliance with our AML obligations and in relation to trade sanctions. We will disclose this information as is required by law.
- Credit Agencies
We may need to disclose certain personal information about you to credit agencies to conduct appropriate checks when you are transacting with us.
- Legal Disclosures
While we will not voluntarily disclose your personal data we may disclose such information if we are required to do so by a valid Court Order, if we are lawfully requested by government or law enforcement authorities, if we are required to do so pursuant to other legal processes, or if it becomes necessary to protect the rights or property of EXCEL Real Estate Group/ HomeSmart Evergreen Realty.
Worldwide Transfers and Processing
In order to provide you with marketing information about our products and services, we may contact you by email, text, SMS or any other messaging service, telephone, fax and by post. At the bottom of any marketing emails you will have a clearly marked unsubscribe option from future mailings. In addition, you may at any time send an email to firstname.lastname@example.org asking for your name to be removed from our lists.
You have the legal right to a copy of the information which we hold about you, including information on how this will be used and to ensure this information is accurate. You also have the right to ask us not to process your personal data for marketing purposes – you can exercise this right by checking certain boxes on the forms we use to collect data or at any time by contacting us at email@example.com.
We will take all reasonable and appropriate steps to protect the security and integrity of all personal information provided to our website, or by any other means electronic or otherwise.
We will ensure that your personal data within EXCEL Real Estate Group is suitably protected against both unauthorized physical and electronic access. These measures include an electronic firewall and various other protection measures that involve virus scanning, installation of security patches, vulnerability testing, backup and recovery planning, employee training, security audits and other steps designed constantly to improve the data protection posture. However, we cannot guarantee that information during transmission through the internet or any computer network is entirely safe from unauthorized intrusion, access or manipulation. We will have no liability for disclosure of information due to errors or unauthorized acts of third parties. In any event, where we believe personal data has been compromised, we will notify you of this.
The Christie’s International Real Estate sites contain links to other websites which are not operated by EXCEL Real Estate Group. The information you provide to us will not be transmitted to other websites. However, these websites may collect personal information about you in accordance with their own privacy policies. EXCEL Real Estate Group is not responsible for the privacy practices or the content of such websites.
How long will Christie’s International Real Estate keep my personal information?
We will hold your information on our systems for as long as is necessary for the relevant activity, or for as long as is specified in any agreement between you and us.
Changes to this Policy
If you have any queries in relation to the use and protection of your personal data please contact us at firstname.lastname@example.org.